Orders, Shipping and Returns

HOW TO ORDER FROM US:

There are several ways to place an order with us:

1. Order Online using your credit card. We accept VISA, Mastercard & Discover.

2. Fax Us your order at 541-929-7348.

3. Call Us with your order. If you get our voice mail leave us your name and number and we will call you back.

4. Mail Us your order, including check or credit card info. to: Furniture Restoration Center, P.O. Box 331, Philomath, Oregon 97370.




SHIPPING & HANDLING:

Your order will be shipped within 3-4 business days of receipt.

We are using USPS to ship most orders. We will choose between Priority & First Class, depending on time versus cost factors. Some products can only be shipped Parcel Post(surface). Heavier items will be shipped UPS.

Shipping costs are based on the dollar amount of your order. If for some reason, the amount you are charged for shipping far outweighs the actual costs for shipping & handling, we will refund a portion of the charge.

Note: Shipping & Handling prices include the cost for our shipping supplies and the labor it takes to package + send order(s).

Shipping & Handling Charges for US orders:

$0-$14.99........$12.00

$15.00-$34.99....$16.00

$35.00-$54.99....$18.00

$55.00-$74.99....$20.00

$75.00-$124.99....$22.00

$125.00 & up.....$30.00



INTERNATIONAL ORDERS: We accept PayPal payments only. To place an international order please email us at restorationsupplies@yahoo.com, with item numbers and quantities. Also include your name, shipping address and PayPal user email. Shipping and handling charges will be calculated based on weight and location. We will invoice you via PayPal.




RETURNS

We hope you are happy with the items you have ordered but if not, here's what to do:

We will accept your return if postmarked within 30 from the date you received your merchandise or within 45 days if it was special order item(s). Please note special order items are marked in the product descriptions. For returns after these time frames, please contact us and we will consider your request on a case by case basis.

Place a copy of the order form in the box with the items to be returned. Send to: Furniture Restoration Center, P.O. Box 331, Philomath, Oregon 97370

If the merchandise was received as ordered but not to your liking for some reason, we ask you to pay the return shipping charges.

If the merchandise is damaged or was received in error we will gladly pay the return shipping charges. In this case Email us with the amount you paid and we will add that amount to your refund.

Once we have received the return, you can expect the refund in 8-14 days. Please note that the refund for special order will be less 30% for a restocking fee. Your refund will be in the same form as your original payment. (If payment was made with a credit card, your account will be credited. If payment was made with a check, you will receive a check and paypal by paypal credit.)